Maximising value without compromise: How Innov8 delivered more for less.
Delivering standout service doesn’t have to mean overspending. At Annex, we’ve consistently returned savings to tenants year after year, all while improving the occupier experience, increasing landlord income, and future-proofing the building’s performance.
Historically, the building had a reputation for overspending. But since Innov8 took over, we’ve kept budgets in check without cutting corners — thanks to smart decisions, trusted supplier relationships, and a clear understanding of what tenants actually need and value.
One of the biggest frustrations when we came on board was the building’s AV setup, a high-cost investment that simply didn’t work. Meetings were delayed, hybrid sessions dropped out and tenants avoided the space altogether.
We persuaded the landlord to reinvest strategically in new plug-and-play AV systems that were reliable, intuitive and well-matched to how tenants used the space. The result? Higher utilisation, better tenant satisfaction and a consistent new income stream as the meeting rooms are now booked — and paid for — regularly.
strategic spending that paid off.
smarter tech, better experience.
We also replaced the outdated access control and booking systems — both of which were bespoke, expensive and underdelivering. Tenants were frustrated, support was limited and the tech simply didn’t do what it promised.
By switching to proven, user-friendly alternatives designed for multi-let office spaces, we cut costs and improved functionality, which helped reduce tenant complaints to nearly zero. The improvements worked so well that the landlord has now adopted the same systems across other properties in their portfolio.
the results
Through thoughtful, experience-led decision-making, we’ve helped the landlord maintain a competitive service charge while delivering visible improvements across the board. Annex is now a building that runs smoothly, makes money for the landlord, and gives tenants a space they genuinely enjoy using — all without stretching the budget.
It’s proof that great property management isn’t just about saving money, it’s about spending wisely and always putting the experience first.